I continue to wish that the state Point of Sale software didn't suck so bad, here in the year 2013.
After having trouble with QuickBooks POS in our store, we made a big investment in time and money to switch to Lightspeed Retail POS. The biggest motivator was the ability to integrate inventory control with an open source web store platform.
I really want to help these folks succeed. I've offered my help in support tickets, but if I can't get any response to showstopper bugs through their support system, we're backed into a corner, and we have to attract some public attention. When your family business is on the line, what choice do you have.
I hope to update this post with a success story on how we worked together to fix our bugs and launch a brilliant web store in time for the holidays.